Troy Rice was named Chief Operating Officer of North America for Office Depot, Inc. in August 2016. In this role, Rice is responsible for setting the strategic direction of the company’s retail, eCommerce, marketing and merchandising operations to better serve customers in today’s omni-channel marketplace.
Previously, Rice served as Executive Vice President of Retail for Office Depot where he successfully led the integration of the Office Depot and OfficeMax store operations, drove same store sales improvements and significantly grew operating profit. Over the course of his 26 years of retail experience, Rice has led omni-channel initiatives in partnership with eCommerce, improved customer satisfaction scores, grown customer loyalty programs, implemented world class systems and processes and driven sales.
Before joining Office Depot in 2014, Rice served as Executive Vice President – Stores and Services at Toys”R”Us during which he was responsible for all aspects of store operations for Toys”R”Us, Babies”R”Us, FAO Schwarz and seasonal stores. Prior to Toys”R”Us, Rice spent 16 years in positions of increasing responsibility at Home Depot, culminating in the role of Division President, Northern Division, in which he held full operational responsibility for Home Depot’s largest division.
Rice earned a Bachelor of Business Administration and Finance from Kennesaw State University in Kennesaw, GA.